Shipping info

Shipping Policy

Thank you for shopping with us! We're excited to get your order to you as quickly as possible. Please read our shipping policy below to learn more about how we handle shipping and delivery.

Processing Time

  • All orders are processed within 1-4 weeks as most of products are handmade and made-to-order (excluding weekends and holidays).

  • Once your order is placed, you will receive an email confirming your order. For all orders will be provided tracking information to update after your order has shipped.

Shipping Rates & Delivery Times

We offer standard international shipping. If you need expedited delivery, please contact us. Shipping costs are free for all orders.

  • Standard International Shipping: Estimated delivery in 20-35 days. 

Please note that delivery times may vary depending on your location and the carrier used. For international orders, additional customs processing may delay the delivery time.

International Shipping

We do offer international shipping! Shipping times and rates will vary based on your country. Please note that import duties, taxes, and customs fees are the responsibility of the customer and are not included in the total at checkout.

Shipping Restrictions

  • We currently ship to most locations globally. However, some regions may be excluded due to shipping limitations or restrictions.

  • We do not ship to P.O. Boxes, APO, or FPO addresses.

Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

Lost or Damaged Items

We are not responsible for items lost or damaged during transit. If your order has been lost or damaged, please contact the carrier directly to file a claim. If you need assistance, feel free to reach out to our customer support team, and we will help guide you through the process.

Return and Exchange Policy

For information on returns and exchanges, please visit our [Return Policy page] or contact our support team for assistance.

If you have any further questions about shipping, feel free to reach out to our customer support team at Danas.knits@gmail.com or kenesberem@gmail.com.