Shipping policy
Shipping Origin
All orders are shipped from Kazakhstan (Central Asia).
Processing Time
Orders are handmade and processed before shipping.
Processing time is typically 5–10 business days.
Estimated Delivery Time
Delivery times vary depending on destination:
• United States & Canada: 10–25 business days
• Europe: 12–28 business days
• Australia & New Zealand: 15–30 business days
• Other regions: 14–30 business days
Delivery times are estimates and may vary due to customs, local postal services, or global delays.
Tracking Information
Tracking numbers are provided for all orders once shipped.
You will receive tracking via email after your order leaves our facility.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties or taxes in the destination country.
These charges are not included in your purchase price or shipping cost and are the responsibility of the customer.
Delivery Responsibility
Once the package is handed to the postal service, delivery is managed by that carrier.
We are not responsible for delays caused by postal carriers, customs, or force majeure circumstances.
Incorrect Shipping Address
Please make sure your shipping address is correct before checkout.
We are not responsible for orders delivered to incorrect addresses provided by the buyer.
Lost or Delayed Orders
If your order appears to be lost or significantly delayed, please contact us at kenesberem@gmail.com with your order number and we will assist in filing a postal inquiry.
Contact Us for Shipping Support
If you have any shipping questions, email: info@kenesberem.com